Customer Success Manager

London, UK

We're looking for people who go above and beyond as standard to help us look after our global client base.

We Need You To

  • Manage, support and grow an assigned set of key Telco partners
  • Develop and maintain day-to-day business relationships
  • Serve as the primary point of contact with key individuals and top decision makers within your accounts
  • Work collaboratively with both clients and our technical, product and analytics teams to deliver successful and creative services
  • Balance client deliverables on multiple projects as well as internal obligations
  • Bring a solutions focussed approach to help your clients solve their problems
  • Take a consultative approach to managing complex client relationships
  • Make our Telco partnerships with Sliide successful- you are their Chief Advocate internally to make this happen
  • Take a proactive rather than reactive approach, whether that’s calling out a bug or pitching a solution optimisation/ new initiative
  • Uncover customer issues and share these insights to Sliide’s Product and Sales team to enhance the suite
  • Help your key point of contact to get promoted; utilise the Sliide product suite to do this

Experience

  • 4+ years experience in Customer Success and/or Consultative Selling
  • You possess confident communication skills and real business acumen; you have developed sound decision making, analytical and organisational skills in a fast paced environment
  • You apply a Founder’s Mentality to your work

We’d also love it if...

  • You have worked directly with MNO/OEMs before
  • You are confident communicating in Spanish
  • You understand Project and Programme management; you have knowledge of key concepts including phases, plans, deliverables, scope and tasks

Benefits

  • Buzzing London office with a vibrant culture and well-stocked snack cupboards and drinks fridge
  • Regular all-company socials
  • Weekly company fitness sessions
  • 25 days of holiday + bank holidays
  • Flexible working
  • Full cover private healthcare
  • Up to 8% employer pension contribution
  • Monthly company hair cuts
  • Cycle to work scheme
  • Budget for learning resources, courses and conferences

Equal opportunity

We are hugely committed to equality of opportunity. We employ many nationalities and think it's extremely important to have both genders represented in all functions and levels. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of age, disability, gender, pregnancy and maternity, marital status, race, religion or sexual orientation.

Apply

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